Verizon network outage: Some wireless customers can’t place calls or access data
By Lisa Eadicicco, CNN
(CNN) — Verizon said some of its wireless services were down Wednesday, leaving many customers without access to voice and data services.
Downdetector, a website that tracks user-submitted reports of outages among popular online services, estimates tens of thousands of users were impacted.
Verizon acknowledged the issue in a post on the social media platform X on Wednesday.
“We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience,” the statement said.
Verizon said in a statement to CNN that its engineers are addressing the service interruptions and that its teams “remain fully deployed and are focused on the issue.”
“We understand the impact this has on your day and remain committed to resolving this as quickly as possible,” Verizon said in its statement.
The outage is one of several high-profile tech outages in the past year that have interrupted daily life for thousands, including an Amazon Web Services issue that took down most of the web in October. In 2024, a widespread AT&T outage left customers across the United States without service and prompted a Federal Communications Commission investigation.
At its peak around 12:45 pm ET on Wednesday, Downdetector received more than 180,000 Verizon-related issue reports. Some users on social media reported their phones being stuck in SOS mode, or losing access to service. The issue reports began to escalate around noon ET and have been declining throughout the afternoon.
Users also reported problems with AT&T and T-Mobile service on Downdetector, although spokespeople for both networks said their services are operating normally. Customers may experience service issues when trying to contact those on Verizon.
“T-Mobile’s network is keeping our customers connected, and we’ve confirmed that our network is operating normally and as expected,” T-Mobile said in a comment to CNN. “However, due to Verizon’s reported outage, our customers may not be able to reach someone with Verizon service at this time.”
This story is developing and will be updated with additional details.
The-CNN-Wire
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